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Privacy Policy

Last Updated: July 2026

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Zelus Print respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request a quote, place an order, purchase a gift card, contact us, or use our services.

By using our website or providing information to Zelus Print, you acknowledge the practices described in this Privacy Policy.

Collection of Personal Information

We collect personal information when it is necessary to provide products or services, process orders, respond to inquiries, or communicate with customers.

The information we may collect includes:

  • Name and business name;

  • Email address;

  • Phone number;

  • Billing, shipping, and delivery addresses;

  • Order and transaction information;

  • Quote requests and project specifications;

  • Artwork, logos, photographs, documents, and other files submitted for production;

  • Gift card and redemption information;

  • Communications between you and Zelus Print;

  • Other information you voluntarily provide to us.

When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device type, operating system, referring website, pages visited, approximate location based on IP address, and website interaction data.

Use of Personal Information

We may use the information we collect to:

  • Respond to inquiries and quote requests;

  • Prepare estimates, orders, and invoices;

  • Process payments and gift card transactions;

  • Produce and fulfill customer orders;

  • Send digital proofs and request approvals;

  • Provide production, pickup, delivery, and shipping updates;

  • Provide customer support;

  • Maintain order history and assist with reorders;

  • Improve our website, products, and customer experience;

  • Prevent fraud and protect the security of our business and customers;

  • Maintain accounting, tax, and business records;

  • Comply with applicable legal and regulatory requirements;

  • Send promotional communications where permitted by law.

Customer Artwork and Files

  • Customers may submit artwork, logos, photographs, graphics, documents, and other digital files for printing, design, or production purposes.

  • Zelus Print may use these files to review artwork, prepare digital proofs, make requested adjustments, produce ordered products, and assist with future reorders.

  • When necessary to complete an order, production files and relevant order information may be shared with trusted printing, fabrication, finishing, installation, shipping, or fulfillment partners.

  • We do not provide customer artwork to third parties for their independent marketing purposes.

  • Zelus Print may retain artwork and production files for a reasonable period to support reorders and production records. However, we do not guarantee permanent storage of customer files. Customers are responsible for maintaining their own copies of important artwork and documents.

Payment Information

  • Payments made through our website, invoices, payment links, or other electronic methods may be processed through third-party payment providers.

  • Payment providers may collect information necessary to authorize transactions, prevent fraud, process refunds, and handle disputes.

  • Zelus Print does not necessarily receive or store complete credit or debit card information when payments are processed through a third-party payment provider.

Cookies and Website Information

  • Our website may use cookies and similar technologies to operate website features, remember user preferences, maintain shopping cart and checkout functionality, improve website performance, analyze website traffic, and support advertising measurement.

  • Cookies are small data files stored on or accessed through your device.

  • Depending on the services enabled on our website, cookies and similar technologies may be used for:

  • Essential website functionality;

  • Shopping cart and checkout functions;

  • Customer accounts and login features;

  • Website security and fraud prevention;

  • Analytics and performance measurement;

  • Advertising and marketing measurement.

  • You may be able to control certain cookie preferences through our website's cookie settings or through your browser settings. Disabling some cookies may affect the functionality of certain website features.

Analytics and Advertising

Sharing of Information

  • Zelus Print does not sell personal information in exchange for money.

  • We may share information with service providers when reasonably necessary to operate our business and provide requested services. These providers may include:

  • Website and e-commerce providers;

  • Payment processors;

  • Shipping and delivery companies;

  • Printing and production partners;

  • Fabrication and finishing partners;

  • Installation providers;

  • Email and communication services;

  • Technology and cloud-storage providers;

  • Accounting and bookkeeping providers;

  • Professional advisers;

  • Fraud-prevention and security providers.

  • We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, prevent fraud, enforce our agreements, protect our legal rights, or protect the safety and security of our customers and business.

Email Communications

  • We may send transactional emails and messages related to quote requests, orders, invoices, payments, proofs, production updates, pickup notifications, shipping, delivery, gift cards, and customer-service requests.

  • These communications are necessary to manage customer requests and orders.

  • We may also send promotional or marketing communications where permitted by law. You may unsubscribe from promotional emails by using the unsubscribe option included in those communications.

  • Unsubscribing from promotional communications does not prevent us from sending necessary communications related to active orders, payments, account security, or customer-service requests.

Data Security

  • Zelus Print takes reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

  • However, no website, internet transmission, email communication, or electronic storage system can be guaranteed to be completely secure.

  • Customers are responsible for protecting their account login information, passwords, and gift card codes.

  • If you believe that your account or gift card code has been compromised, please contact us promptly.

Data Retention

  • We retain personal information for as long as reasonably necessary to complete orders, provide customer service, support reorders, maintain business and accounting records, prevent fraud, resolve disputes, and meet applicable legal, tax, and regulatory requirements.

  • Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Choices

  • Depending on applicable law and your place of residence, you may have certain rights concerning your personal information.

  • These rights may include requesting access to, correction of, or deletion of certain personal information held by us.

  • Some information may need to be retained for legitimate business, transaction, tax, fraud-prevention, dispute-resolution, or legal purposes.

  • To submit a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

California Privacy

  • Zelus Print is based in California. California residents may have certain privacy rights under applicable California law.

  • Where legally applicable, California residents may request information about certain personal-information practices and exercise rights provided by law.

  • Zelus Print does not sell personal information in exchange for money.

Children's Privacy

  • Our website is intended for a general audience and is not directed toward children under 13.

  • Zelus Print does not knowingly collect personal information directly from children under 13 through our website.

  • If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

Children's Privacy

Third-Party Links

  • Our website is intended for a general audience and is not directed toward children under 13.

  • Zelus Print does not knowingly collect personal information directly from children under 13 through our website.

  • If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

  • Our website may contain links to websites or services operated by third parties.

  • Zelus Print is not responsible for the privacy, security, or content practices of third-party websites or services. We encourage users to review the applicable privacy policies before providing personal information to third parties.

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